We advise you to book in advance for all activities as this secures your space as well as making it quicker to check in at reception.
To book all activities, please visit https://ecom.roller.app/springlakeswatersportsandleisure/sessions/en/home
Yes, please make sure you have a copy of your confirmation as you may need it upon checking in.
If you haven’t received a confirmation email please check your spam folder. If it still has not appeared, please email/message us.
You must be able to swim 50 meters unaided to participate in any water activities
Every person who wants to participate in an activity needs to have signed a waiver form. Anybody under the age of 18 needs to have a form signed by an appropriate parent/guardian on their behalf. Please complete all waiver forms online to speed your check in process up.
Your booking confirmation will state the details needed to complete your waivers. Please follow the links below:
Please arrive one hour before your chosen time slot to allow time to follow our check in procedures for your session, get kitted up and changed for your activity.
Yes, we sell gift cards for all activities.
To purchase a gift card for all activities please use the link below
https://checkout.roller.app/springlakeswatersportsandleisure/products/giftcards#/sessions
Parents / guardians are asked to be responsible for under 18yrs at all times.
Disposable BBQ’s are not permitted.
No loud noise after 11:00pm
No entry permitted to the lake at any time unless activities have been booked.
Maximum speed limit on site is 5mph
Participants must be 6 years old and at least 1.1 metres tall to participate in the Aqua Park sessions.
Please note all participants need to wear a buoyancy aid to take part in water activities. We do have small size buoyancy aids available for babies and toddlers, however there are a limited number available. If you have your own, we do suggest you bring it along with you to avoid disappointment.
Yes, we have free parking available onsite for customers. This may be limited during busy periods. We also have disabled parking available. Please ask a member of staff if you require assistance gaining access to any areas of our site and we will endeavour to assist you.
Yes, we accept card payments everywhere on site.
We hold all lost items for a maximum of 2 weeks. After this period, any unclaimed items will be donated to our charity partner. Items such as bank cards and IDs will be securely destroyed after 2 weeks. For hygiene reasons, underwear and bathing suits are disposed of immediately.
Please note, for high-value items or to reclaim bank cards and IDs, photo ID will be required.
If you’ve lost something, please contact us within 2 weeks at info@springlakes.co.uk to arrange collection.
Yes, we have small cage lockers available, however these may be limited during busy periods. Please bring a padlock with you or alternatively you can purchase a padlock from reception for £3.
We have both male and female changing rooms available along with cubicle changing rooms perfect for families.
We also have baby changing facilities in the family changing rooms and toilets.
Showers are also available (*Showers are closed during the colder Winter months for safety reasons)
Of course! We love dogs and allow them everywhere apart from the beach area.
Please note dogs must be on a lead in some areas of our site.
To cancel a general booking, you need to let us know that you have decided to cancel.
You are entitled to amend your booking date but this will be subject to availability. You may cancel or change your booking up to 24 hours before your start time.
To cancel a party/group booking, you need to let us know that you have decided to cancel.
You are entitled to amend your booking date but this will be subject to availability.
No refunds will be issued for failing to turn up, arriving late for a booked session or for being removed from the activity.
Circumstances beyond our control including but not limited to, industrial dispute, terrorism, fire, natural disaster, technical failure, emergency situation and other such circumstances; We have no obligation to make a payment to the participant or refund any part of the booking. We may offer an alternative session at a reduced rate or provide you with a credit note. We will endeavour to notify the participant as soon as possible. No other compensation shall be payable.
Unless there are high winds or thunder and lightning then activities will go ahead. If we do have to cancel activities then we will do our best to contact everyone who is booked on and also announce the closure on our Facebook page. Please contact us if you are unsure or need further assistance.
Please wear a swimming costume when taking part in water activities. If it is a sunny day and you do not plan on wearing a wetsuit then we suggest you wear a light t-shirt to cover your shoulders and if you are going on a SUP or pedalo then we also strongly suggest a hat is worn. We also recommend you wear suncream to protect yourself from the sun.
We do suggest you wear water shoes or sandals when going on our beach. We do have fresh water mussels within our water and these can be sharp if stood on.
