To cancel a general booking, you need to let us know that you have decided to cancel.
You are entitled to amend your booking date but this will be subject to availability.
You may cancel or change your booking up to 24 hours before your start time. Less than 24 hours notice an email can be sent to info@springlakes.co.uk and the General Manager/Park Manager will consider extenuating circumstances (proof may be requested).
For bookings up to and including 4 people for activities (no food package included ) we need a minimum of 48 hours notice for a refund.
For bookings of 5 people or more (no food) we need a minimum of 7 days notice for a refund.
For any bookings with food included we need a minimum notice of 10 days for a refund.
For bookings of 20 people or more we need 14 days notice for a refund.
Any offer of credit on an account is at the discretion of the management team and cases are treated on an individual basis.
No refunds will be issued for failing to turn up, arriving late for a booked session or for being removed from the activity.
Circumstances beyond our control including but not limited to, industrial dispute, terrorism, fire, natural disaster, technical failure, emergency situation and other such circumstances;
We have no obligation to make a payment to the participant or refund any part of the booking.
We may offer an alternative session at a reduced rate or provide you with a credit note. We will endeavour to notify the participant as soon as possible. No other compensation shall be payable.
